Shipping Policy

– Shipping Timeframe: At Vansh Machinery, we are committed to delivering your order within 20 days from the date of purchase. This timeframe includes order processing, packaging, and transit. However, delivery times may vary depending on your location, the availability of the products, and other external factors such as holidays or unforeseen logistical delays.

– Shipping Charges: Shipping costs are calculated at checkout and are based on the destination, size, and weight of your order. We aim to keep our shipping charges competitive while ensuring your order is delivered securely and promptly.

– Tracking Information: Once your order is shipped, you will receive an email with your tracking number. This allows you to monitor your shipment’s progress in real time. You can also track your order directly through our website under the “Order Tracking” section.

– International Shipping: For orders outside of india, additional shipping time and customs processing may be required. Any customs duties or import taxes are the responsibility of the customer.

Returns Policy

– Return Eligibility Due to Delayed Delivery: We understand the importance of timely delivery. If we fail to deliver your order within 30 days from the date of purchase, you are entitled to request a return and a full refund. This policy ensures that you are not left waiting indefinitely for your goods. However, returns are only accepted if the delivery delay exceeds 30 days and if the product remains unused and in its original packaging.

– Condition for Returns: To be eligible for a return due to delayed delivery, the item must be in its original condition, unused, and in the same packaging in which it was received. Items that are damaged, altered, or not in their original condition may not qualify for a return.

– Return Process: To initiate a return, please contact our customer service team at vanshmachinery50@gmail.com or +91 8055948319 within 7 days of the 30-day delivery period elapsing. Provide your order number and details about the delay. Our team will guide you through the return process, including instructions on how to send the item back to us.

– Refunds: Once we receive and inspect your returned item, we will process your refund within 7-10 business days. The refund will be credited to the original method of payment. You will receive an email notification once the refund has been issued.

– Order Cancellation: You can cancel your order anytime before it has been shipped for a full refund. If the order has already been shipped, you will need to wait for the delivery and then follow the return process if applicable.

Exceptions and Exclusions

– Non-Returnable Items: Certain items, such as custom-made or personalized products, are not eligible for return unless there is a defect or damage upon arrival.

– Partial Refunds: In some cases, only partial refunds may be granted (e.g., if the product is returned with missing parts or shows signs of use).

Customer Support

If you have any questions about our Shipping & Returns Policy or need assistance with your order, please do not hesitate to contact our customer support team at vanshmachinery50@gmail.com or +91 8055948319 . We are here to ensure your satisfaction with every purchase.

This more detailed policy provides comprehensive information on shipping and returns, including the conditions under which returns are accepted, the process for initiating a return, and how refunds are handled. It also addresses international shipping and exceptions to the return policy.